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Terms and Conditions

TERMS AND CONDITIONS

B&B rates include breakfast, service charge and taxes.

A 50% deposit is required to secure your reservation.
Full payment is required eight weeks prior to arrival.
Rates and government tax are subject to change without prior notice.
Supplementary cost of transportation from Bandaranaike International Airport to Reef: USD 165 per car per way.
Rates are quoted in US$ per room per night based on two sharing and include 10% service charge, government taxes and VAT.
A minimum stay of three nights per stay is required between 18th December 2019 to 5th January 2020 unless there is availability for lesser nights between existing bookings.
For your comfort and consideration we operate a non smoking policy in all bedrooms and buildings and public areas.
Should you wish to arrive early due to flight schedules we do recommend that you reserve your suite for the night before.
Payment can be made by bank transfer or by credit card on our website.

Menus and menu prices displayed on the website are subject to change without notice.
Rates are based on a suite per night basis based on two sharing.

 

CANCELLATION POLICY

Refunds are paid on receipt of written cancellation notice subject to the following.

WRITTEN ADVICE OF CANCELLATION RECEIVED

15 December to 10 January non refundable

6 Jan to end January.

90 days –loss of 100% of cost

End of January to 30 April

59 – 43 days 25 % loss of cost

42 - 29 days- loss of 50% of cost

28 - 15 days- loss of 70% of cost

Within 14 days- loss of 100% of cost

1 May to 14 December

45 - 15 days- loss of 25% of cost

Within 14 days- loss of 100% of cost

In the event that the cancellation covers two periods the higher policy will be applied

CHECK IN TIME 2.00 PM

CHECK OUT TIME 11.00 AM 

 

COVID-19 Policy

The safety and wellbeing of our staff, guests and customers is our main priority.

We have been following Government and World Health Organisation advice against preventing the spread of COVID-19 and have continued to put additional hygiene precautions in place.

We want to reassure you that we are doing everything we can to minimise risk.

We have raised many of our procedures beyond the protocols required by the authorities and as a minimum we are doing the following:

A guest check-in self-declaration form is in place which covers COVID-19 symptoms.

Temperature readings of non-resident guests are taken at the entrance of the hotel.

Temperature readings of resident guests and team members are also taken once a day.

Masks and disposable gloves are being worn by all team members at all times and changed frequently.

Housekeeping staff use fresh gloves for every room they service.

For the safety of our guests, rooms will be sanitised after guests check out, kept vacant for 24 hours and then allocated.

All touch points in public areas like door handles,, counter tops, table tops, railings, etc. are cleaned continuously using a sanitiser/ disinfectant. These practices are also in place in guest rooms during the morning housekeeping service and at turndown in the evening.

Hand sanitisers are in place in all guest rooms and at all public spaces and include the entrance gate, Plantation House, cloak rooms, etc.

Protocols are in place for staff in the kitchens and restaurant to sanitise their hands every time they serve food or touch food related items.

Restaurant seating and seating in the Plantation House has been reconfigured to ensure safe distances are maintained between guests.

Our cars are disinfected after each use, as is luggage and supplies before entering the hotel.

We are actively asking guests to wash and sanitise their hands before entering the hotel.

We hope these policies will reinforce your confidence for your visit to Reef Sri Lanka.