The safety and wellbeing of our staff, guests and customers is our main priority.
We are following Government and World Health Organisation advice against preventing the spread of COVID-19 and have continued to put additional hygiene precautions in place.
We want to reassure you that we are doing everything we can to minimise risk.
We have raised many of our procedures beyond the protocols required by the authorities and as a minimum we are doing the following:
A guest check-in self-declaration form is in place which covers COVID-19 symptoms.
Temperature readings of non-resident guests are taken at the entrance of the hotel.
Temperature readings of resident guests and team members are taken once a day.
Masks and disposable gloves are being worn by all team members at all times and changed frequently.
Housekeeping staff use fresh gloves for every room they service.
For the safety of our guests, rooms will be sanitised after guests check out, kept vacant for 24 hours and then allocated.
All touch points in public areas like door handles, counter tops, table tops, railings, etc. are cleaned continuously using a sanitiser/ disinfectant. These practices are also in place in guest rooms during the morning housekeeping service and at turndown in the evening.
Hand sanitisers are in place in all guest rooms and at all public spaces and include the entrance gate, Plantation House, cloak rooms, etc.
Protocols are in place for staff in the kitchens and restaurant to sanitise their hands every time they serve food or touch food related items.
Restaurant seating and seating in the Plantation House has been reconfigured to ensure safe distances are maintained between guests.
Our cars are disinfected after each use, as is luggage and supplies before entering the hotel.
We are actively asking guests to wash and sanitise their hands before entering the hotel.
We hope these policies will reinforce your confidence for your visit to Reef Sri Lanka.